Whether you dress in Juicy Couture, South Pole, Ralph Lauren or a uniform each day, you need a genuine smile to complete your "outfit" for great customer service!
- Wear it gracefully on your face and in your voice.
- Refresh it frequently, with thoughts of gratitude, pleasant memories or favorite songs (in your head - no listening to your iPod while you're serving the customer!)
- Don't worry; be happy to assist each customer who enlists your help and expertise.
- Your warm smile will set the tone. Each customer encounter is so much more than a transaction, it's an event in your (or your employer's) relationship with that client.
- Your smile that says "I'm here for you," can disarm the disgruntled and comfort the concerned.
- And it does not cost a penny to wear!
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